RETURNS & EXCHANGE POLICY
POLICY ACCEPTANCE
By initiating a request for return or exchange on the Drip Heads website (https://dripheads.in), you agree to be bound by the terms contained in this policy without modification.
RETURN PERIOD AND CHARGES
You can initiate a return request within 3 days from the date of delivery.
REFUNDS
Prepaid Orders: The refund can be processed as store credit or gift card or transfer to the original payment method.
Partial Cash On Delivery Orders: The refund can be processed as store credit or gift card or funds transfer to the UPI ID provided by the customer.
Cash On Delivery Orders: The refund can be processed as store credit or gift card or funds transfer to the UPI ID provided by the customer.
EXCHANGE PERIOD AND CHARGES
You can initiate an exchange request within 5 days from the date of delivery.
Exchanges are accepted for size or, if the original size is unavailable, for another product of equal or higher value (with the difference paid by the customer), subject to stock availability.
Limit: Only One (1) exchange is possible per product/order. Subsequent requests for the same item will not be accepted.
MANDATORY CONDITIONS FOR RETURNS & EXCHANGES
All products must satisfy the following mandatory conditions to be eligible for a return or exchange:
Condition: The product must be unused, unwashed, and undamaged.
Packaging: Original brand tags, packaging material, and accompanying accessories must be intact and not altered, damaged, or discarded.
Inspection: There should be no foul odor, perfume, stains, dents, scratches, tears, or signs of having been clearly worn on the product.
Quality Check: We reserve the right to reject any request if the product does not satisfy the aforementioned conditions upon reaching our warehouse. Items failing the quality check will be sent back to the customer, and no refund/exchange will be processed.
RETURNS & EXCHANGES PROCESS
Initiation: Requests must be initiated via return / exchange option available on the website or email at dripheads.in@gmail.com or whatsapp message on +919821228180 with your order number and product pictures / video with attached tags.
Approval: Our team will connect with you within 2- 3 working days to guide you through the process within 24-48 hours of receiving your request which may include a video call for validating the product.
Reverse Pickup: Reverse pickup will be arranged by our logistics partners where the service is available (serviceable pin codes).
Self-Shipment: If reverse pickup is not available at your pincode. You will be required to self-ship the item(s) to our warehouse at Drip Heads By Brand Out Ventures, Unit 250, 2nd Floor, Baba Chitru Commercial Complex, Wazirabad, Sector 52, Gurugram, 122003.
Processing: Once the product is received at our warehouse, it will undergo a quality inspection.
Exchanges: Will be dispatched within 2 - 3 business days (monday - friday) post receiving the product at our warehouse and inspection approval.
Refunds: Will be processed within 4 - 5 business days (monday - friday) of post receiving the product at our warehouse and inspection approval.
EXCEPTIONS AND SPECIAL CASES
Defective or Wrong Items: If you receive a defective, damaged, or incorrect item, please notify us immediately and share video/photographs within 24 hours of delivery via email.
Order Cancellations: Orders can be cancelled before dispatch. Once dispatched, the order cannot be cancelled but can be returned after delivery under the standard Return Policy.
Sale/Promotional Items: Products purchased under a sale, clearance, or specific promotion will be clearly marked as No Returns / No Exchanges. All sales are final.
Customer Support
For any queries or concerns relating to the return and exchange process, please contact our customer support team:
Email: dripheads.in@gmail.com
or
Whatsapp: 9821228180
Working Hours: 10am – 7pm
Business Days: Monday - Friday.